top of page

Privacy Policy

Feelings Fix Ltd trading as Lotus Path Reiki & Crystal Therapies

​

1. Introduction

Your privacy is very important to me. This Privacy Policy explains how I collect, use, and protect your personal information when you book or receive a treatment with Lotus Path Reiki & Crystal Therapies. I am committed to keeping your data safe, secure, and confidential in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

2. Information I Collect

When you make a booking, enquiry, or receive a treatment, I may collect the following information:

  • Your full name, phone number, and email address

  • Your home address (for mobile visits)

  • Health or wellbeing information you choose to share before or during a session

  • Payment information (processed securely through my booking system; I do not store your card details)

  • Any other details relevant to your booking or treatment preferences

  • ​

3. How Your Information Is Used

Your information is used to:

  • Manage your booking and communicate with you about your appointment

  • Understand your needs and provide safe, suitable treatments

  • Send appointment confirmations, updates, or reminders

  • Maintain records for professional, insurance, and legal purposes

I will never share, sell, or rent your personal information with third parties for marketing or any other purpose.

​

4. Storing Your Data

  • All client records are stored securely and confidentially, either digitally (password-protected) or on paper (locked storage).

  • Client information is kept for a minimum of 7 years (as required by professional and insurance regulations), after which it is securely deleted or destroyed.

  • Payment information is handled through secure, third-party platforms (e.g. Wix, Stripe, or PayPal) and is not stored by me.

  • ​

5. Your Rights

You have the right to:

  • Access the information I hold about you

  • Request corrections to inaccurate or outdated information

  • Ask for your personal data to be deleted (unless it must be retained for legal or insurance reasons)

  • Withdraw your consent to receive marketing or updates at any time

To exercise your rights, please contact me directly (see below).

​

6. Cookies & Website Use

If you use my website, basic cookies may be used to help the site function properly or to analyse traffic. You can manage or disable cookies through your browser settings.

​

7. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Feelings Fix trading as Lotus Path Reiki & Crystal Therapies
Email: www.lotuspaththerapies.co.uk
Location: Cirencester, Gloucestershire, UK

bottom of page